FAQ's

Frequently Asked Questions (FAQ)

📌 Do you accept custom orders?

Yes, we love creating unique, custom pieces! Simply contact us at prettipersonalized@gmail.com with your idea, and we’ll work with you to bring it to life. Please note that custom orders may take additional time to complete.

📌How long does it take to process my order?

Orders are typically processed within 2-3 business days. For custom or made-to-order items, please allow 2-3 weeks for production.

📌 What shipping options do you offer?

We offer Standard Shipping (3-7 business days), Expedited Shipping (1-3 business days), and International Shipping. Detailed information can be found in our Shipping Policy.

📌Can I track my order?

Yes! Once your order has shipped, we’ll send you an email with tracking information. Please allow 24-48 hours for tracking details to update.

📌 Do you accept returns?

Yes, we accept returns for eligible items within 10 days of delivery. Custom or personalized items are non-returnable. See our Return and Refund Policy for full details.

📌My item arrived damaged. What should I do?

We’re sorry to hear that! Please email us at prettipersonalized@gmail.com within 48 hours of receiving the item, including photos of the damage and your order number. We’ll work to resolve the issue promptly.

📌 Do you ship internationally?

Yes, we do! Please note that international orders may be subject to customs fees or import duties, which are the buyer's responsibility.

📌Are your products handmade?

Absolutely! Each piece is carefully handcrafted and designed, which means no two items are exactly alike. Slight variations are part of our charm and uniqueness.

📌 How can I care for my items?

Care instructions are included with each product to help keep your handmade treasures in great condition. Feel free to contact us if you have specific care questions.

📌How can I contact you?

You can reach us at prettipersonalized@gmail.com or via the contact form on our website. We’re happy to assist with any questions or concerns!

📌 What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. Our secure payment gateway ensures that your personal information is protected.

📌Can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placing it. Please contact us as soon as possible at prettipersonalized@gmail.com for assistance.

📌 Do you offer gift wrapping?

Yes, we offer beautiful gift-wrapping options for an additional fee. Let us know if you’d like your order wrapped and ready for gifting!

📌How do I join your newsletter?

You can subscribe to our newsletter through our website to stay updated on new products, special offers, and upcoming events. We promise to keep your inbox pretti and personalized.

📌 Are there any discounts for bulk orders?

Yes, we offer discounts for large or bulk orders. Please contact us at prettipersonalized@gmail.com to discuss your requirements and receive a custom quote.

📌 What if my order arrived after my event date due to an incorrect address, delayed carrier, or wrong date entered?

Unfortunately, no refunds are permitted in this case.

📌 If my package was lost or stolen by the carrier, can I get a refund?

Refunds are not allowed for this situation. Please reach out to your local USPS office for potential pickup options and visit usps.com to file a claim. If it was stolen, you may also need to file a police report.

📌 My order shows it was delivered, but I haven't received it. What should I do?

Please contact your local USPS office, as they may have your package. If they do not, you will need to file a missing package report with USPS. No refunds will be issued.

📌 If I canceled or changed my event date and no longer need my assembled party favors, can I receive a refund?

Unfortunately, refunds are not allowed in this scenario, as these are custom party favors and cannot be restocked.

📌 I noticed my name was misspelled or the information on my party favor is incorrect. Can I get a reprint or a refund?

Refunds are not allowed; however, a reprint can be provided for an additional fee (labels only, no treats, and you will need to assemble them).

📌 Is it possible to change my need-by date or theme?

Yes, you can do this as long as the assembly process has not yet begun. If it has, there may be an additional fee, but I cannot guarantee this, as it depends on how advanced the process is.